October 4th marks the tenth anniversary of CX Day, a day designed to acknowledge and rejoice the essential significance of the client expertise (CX) and the neighborhood and firms that help CX. However someday isn’t sufficient for us at Cisco: we’re on the point of kick off a complete week of CX-related occasions known as CX on Tour! We’re extending the celebration to reflect the extraordinary influence CX brings to Cisco and supply better consciousness round our prime precedence: serving to prospects transfer seamlessly from implementation to integration to innovation.
Why is Buyer Expertise essential?
Our prospects are on the coronary heart of all the things we do. A seamless, optimistic expertise is essential to our prospects’ journey, from the primary particular person they meet to each ensuing Cisco engagement that follows.
Clients need options to their issues; they need Cisco to ship enterprise outcomes. Our job isn’t executed once they buy a product. Whereas we’re definitely centered on product innovation, our most essential purpose is to resolve buyer issues and remodel their expertise with us. Our mission is to ship the absolute best expertise with our expertise, our companies, and our folks – all through the client’s whole journey.
In every interplay and at each single touchpoint, the client journey ought to be seamless and exceed all expectations. It begins with how simple it’s to purchase, onboard, implement, and undertake the product. It extends to how efficiently prospects obtain their enterprise targets, whether or not that’s bettering upon their present funding, increasing into a brand new market, or constructing new customer-facing services and products.
We wish our prospects to appreciate the complete worth of their engagements with us. In a multi-cloud world with varied suppliers and software program with ever-expanding options, they want a strategic accomplice that provides the human contact together with digital innovation.
Cisco CX and DISH Wi-fi
For example, final fall, we introduced a Cisco-DISH partnership that features Cisco CX offering a wide range of skilled and Enterprise Essential Companies (BCS). However what about outcomes? Satish Sharma, SVP of Service Supply for DISH, famous “The dedication of the Cisco CX group has made such an enormous distinction.” He added, “By way of community design, implementation, and deployment, Cisco has been an awesome strategic accomplice for DISH” and “key to our success.”
CX On Tour for Clients and Companions Throughout CX Week
We’re excited to offer a digital, on-demand occasion for our prospects and companions which takes them behind the scenes with distinguished engineers, material consultants, and IT executives from Cisco Buyer Expertise (CX) and our accomplice organizations. This digital buyer occasion provides you entry to roundtable movies, webinars, blogs, and extra.
Right here’s a sampling of what we’ve deliberate for the week:
• I’m becoming a member of Aaron “AB” Belinfanti, the host of Cisco Tech Beat, on October third: We’ll be discussing the essential significance of an awesome buyer expertise.
• There’s an enticing roundtable dialogue, “Driving Success Utilizing Buyer Expertise Designed for a Digital World,” that includes thought leaders from Cisco and leaders from the Buyer Expertise Professionals Affiliation (CXPA).
• An insightful fireplace chat with Alistair Wildman, SVP, Buyer Expertise Americas and a distinguished engineer centered on what it takes to offer the most effective expertise on your staff in a hybrid world. And way more.
CX On Tour For Our Staff
And we all know that the best-in-class buyer experiences begin with our staff and the tradition at Cisco. All Cisco staff are invited to affix an inside CX Week expertise to have interaction, be taught, and get impressed by the superb issues we are able to accomplish for our prospects.
To additional help the CX neighborhood, Cisco has joined the Buyer Expertise Professionals Affiliation (CXPA), a world group devoted to the development and cultivation of CX. We at the moment are an official sponsor of CX Day – take a look at the superb line up of what CXPA has deliberate.
Buyer expertise is a prime precedence for Cisco, and through CX Week, we hope you’ll be part of us as we rejoice with the worldwide CX neighborhood.